Making a claim with us is a simple process. You can make a claim online at www.youi.com.au or on the Youi app. You can also call Youi’s claims team on 13 YOUI (9684).
Our claims team will let you know what to provide. This could include:
- your policy number
- a description of what happened, when and where
- the type and extent of the damage
- details of anyone else who was involved such as name, address, driver’s licence and/or registration number
- Police Incident Number if the police were called
If you don’t have your policy number to hand that’s ok, the following information will help us locate your policy details:
- The policyholders name, address or date of birth or;
- For vehicle claims - the registration number of the insured vehicle or;
- For home claims, the address of the insured property.
We calculate your premium based on many factors, including your claims history. As we give you the best price up front, we don’t use the typical ‘No Claims Discount’ or ‘Rating’ system.
The types of excess that may apply include:
- basic excess: the amount you pay for each claim, listed in your policy schedule.
- reduced windscreen excess: optional lower excess for claims involving only windscreen, window glass or sunroof.
- additional excess: may apply in specific situations, as outlined in your policy schedule.
- driver-specific excess: this applies for unlisted or young drivers and is added to other excesses.
Yes. If you have this optional cover, we will pay for the fair and reasonable costs of repairs as determined by us. These repairs may be carried out by a repairer from outside our repair network.
When we agree to pay your claim, we also guarantee all repairs, provided we have chosen and authorised the repairer.
No, that’s our job. You just need to contact us with the details and we’ll take it from there.
Safety comes first, so always consider local emergency guidance. Once safe and you would like to make a claim, give Youi a call on 13 YOUI (9684) to discuss your situation and see how we can help.
For more information on how we can support you during periods of severe weather, visit our catastrophes and severe weather page.