Caravan and Trailer insurance updates
We’ve been busy making updates to our caravan and trailer insurance cover to help make things a little clearer for you.
See what's changed
This table is a guide and lists the main changes to the Caravan and Trailer Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.
Cover types
Comp: Comprehensive
TPFT: Third Party Fire & Theft
TPPO: Third Party Property Only
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important information | 4 - 14 | ||||
| Your responsibilities: 2. Notify us of any changes | Comp TPFT TPPO | 8 | Clarification | The terms ‘charged with’ and ‘wilful damage’ have been added to this condition. During your contract period you must notify us as soon as practically possible if:
| 03 Jul 2024 |
| What do these words mean? Contents | Comp TPFT | 11 | Reduction | Contents also excludes:
| 03 Jul 2024 |
| What do these words mean? Jewellery | Comp TPFT | 12 | Reduction | Definition updated to include any wearable adornment containing a valuable material; and can be a smart device such as a smart watch. Jewellery is excluded as contents. | 03 Jul 2024 |
| About your cover | 15 - 24 | ||||
| General exclusions | Comp TPFT | 22 | Clarification | We will not pay for: | 03 Jul 2024 |
| Claiming | 25 - 31 | ||||
| Responsibilities when you make a claim | Comp TPFT TPPO | 27 | Clarification | Authorised persons and drivers have been added to this condition. 9. You, any authorised person, and any person who was driving the caravan or trailer with your permission at the time of the incident that you are claiming for, must give us full co-operation and comply with all our requests in relation to your claim. | 03 Jul 2024 |
| How we settle your claim: 4. Contribution to repairs | Comp TPFT | 29 | Clarification | New section explaining how we will settle your claim where we are unable to carry out repairs due to the condition of the caravan, trailer or annex prior to the incident. This can involve you making a financial contribution to the repairs. | 03 Jul 2024 |
| Excess | Comp TPFT TPPO | 31 | Clarification | The single excess benefit when claiming on more than one Youi policy for the same incident extends only to a spouse’s or defacto partner’s policy where the policyholders are not the same person or legal entity. | 03 Jul 2024 |
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important Information | 3-12 | ||||
| Your responsibilities: 2. Notify us of any changes | Comp TPFT TPPO | 7 | Clarification | You must notify us as soon as practically possible if any of the specified changes listed under ‘Notify us of any changes’ occur. | 05 Jul 2023 |
| Your responsibilities: 9. Treat our people with respect | Comp TPFT TPPO | 8 | Clarification | If this requirement is not met, we can cancel any policy you have with us and, where relevant, we can remove you as an authorised person from any other Youi policy. | 05 Jul 2023 |
| About your cover | 13-22 | ||||
| Earthquake | TPFT | 13 | Reduction | Cover removed from Third Party, Fire and Theft policies only. Earthquake cover still applies to Comprehensive policies. | 05 Jul 2023 |
| Contents Inside the Caravan | Comp TPFT | 15 | Reduction | Comprehensive and Third Party, Fire and Theft policies for a caravan (including camper trailers). No cover for theft or attempted theft unless the contents were inside a locked caravan or locked compartment which was permanently secured to it. This reduction does not apply to the optional cover Caravan Contents Upgrade. | 05 Jul 2023 |
| Temporary Replacement Cover | Comp TPFT TPPO | 15-16 | Benefit | Comprehensive policies: Removed the additional $1,000 excess payable if you made a claim during the 14 days after you sold or gave away the caravan or trailer, if you had not informed us of the replacement caravan or trailer. | 05 Jul 2023 |
| Business Items (Optional) | Comp TPFT | 18 | Reduction | Comprehensive and Third Party, Fire and Theft policies: No cover for theft or attempted theft, unless the business items were inside a locked caravan or trailer, or a locked compartment which was permanently secured to it. | 05 Jul 2023 |
| General exclusions | Comp TPFT TPPO | 21 | Reduction | 41. Wear and tear, rust, corrosion, or deterioration exclusion extended to structural fatigue or structural failure. Roof and body seals stated as examples for the exclusion. | 05 Jul 2023 |
| PDS section | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|
| Important information | 4 - 11 | |||
| Cancelling your policy | 4 | Benefit | Cancellation fee reduced to $22, with clarity on when this will apply. | 05 Apr 2021 |
| What if I have a complaint? | 5 | Clarification | Updated details regarding our complaints process. | 04 Sep 2021 |
| Your duty of disclosure / When answering our questions | 6 | Clarification | The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”. | 05 Apr 2021 |
| Your responsibilities | 6 - 7 | Clarification | Improved transparency with expanded section on the requirement to maintain a valid email address. | 05 Apr 2021 |
| 7 | Clarification | Responsibility to ‘Keep the caravan or trailer in a roadworthy condition’ has been changed to ‘Keep the caravan or trailer in a good and safe condition’. | 05 Apr 2021 | |
| What do these words mean? | 8 - 10 | |||
| Accessories | 8 | Clarification | Updated definition to include solar panels and tv antenna and removed it as an extra cover. | 05 Apr 2021 |
| Earthquake | 9 | Reduction | Earthquake definition changed, no longer includes landslip. | 05 Apr 2021 |
| Roadworthy | 10 | Clarification | Updated to clarify compliance with the roadworthy requirements of the state in which a caravan or trailer is being used. | 04 Sep 2021 |
| You / your / yours | 10 | Clarification | Removed reference to "employee/s and household member/s or any person acting for the policyholder, business or for a household member". | 05 Apr 2021 |
| Insured value | 11 | Clarification | Definition of the insured value and how to select the insured value. | 05 Apr 2021 |
| About your cover | 12 - 19 | |||
| Theft | 12 | Clarification | Examples provided for what "reasonable precautions" are required when the caravan or trailer is being test driven. | 05 Apr 2021 |
| Locks and Keys | 13 | Benefit | Cover has been changed to $1,000 after excess. | 05 Apr 2021 |
| Contents Inside the Caravan | 14 | Benefit | Increased total limit to $1000 and removed $150 item limit. | 04 Sep 2021 |
| Temporary Replacement Cover | 14 | Benefit | New Extra Cover for temporary replacement cover when you sell or give away the caravan or trailer and replace it with another one. | 05 Apr 2021 |
| Counselling Services | 15 | Benefit | Removed 6-month limit to commence counselling. | 05 Apr 2021 |
| Maritime Liability | - | Reduction | No longer available. | 05 Apr 2021 |
| Annex (optional) | 15 | Clarification | Replaced the 10 year exclusion with a functional condition requirement. | 05 Apr 2021 |
| Caravan Contents Upgrade (optional) | 15 | Reduction | If this Optional Cover is added to your policy, it replaces Extra Cover: Contents Inside the Caravan. | 05 Apr 2021 |
| 15 | Clarification | Removed the requirement for contents to be in the caravan or annex. | 05 Apr 2021 | |
| General exclusions | 17 | Clarification | Exclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency. | 05 Apr 2021 |
| Claiming | 19 - 24 | |||
| Authorised persons on your claim | 19 | Clarification | Updated section describing (1) how to add an authorised person and (2) conflict of interest. | 05 Apr 2021 |
| How we settle your claim | 21 - 23 | Clarification | Updated section providing clarity on how we settle claims. | 05 Apr 2021 |
| Excess | 23 | Clarification | Clarification of how and when an excess applies. | 05 Apr 2021 |
| Actions of others | 23 | Benefit | New section describing circumstances where cover may not be limited by the actions of other people. | 05 Apr 2021 |