Disclaimers
1 Youi Roadside Assist Available with Comprehensive policies only. Exclusions, limits and fees may apply. Cover not available within 24 hours of taking out or upgrading to Comprehensive cover. For more details, see the roadside assistance T&Cs and Car PDS.
2 Where we arrange, authorise and pay a service provider for repairs, we will guarantee the quality of the repairs for as long as you or a listed driver are the owner of the insured property. The guarantee includes the rectification of any defects caused by poor workmanship, or faulty materials, related to these repairs.
3 Available with Comprehensive and Third Party Fire & Theft policies only. For more details, see the PDS.
4 Refers to average call answer times for Customer Services, excluding calls to Youi Roadside Assist.
5 If your car is a total loss from an insured event which occurs within 24 months of your car first being registered and if you or a listed driver purchased your car new or as a demonstrator car from a licensed dealer, we’ll replace it with a new one, or pay you the market value or agreed value as per your policy schedule. Available with Comprehensive and Third Party Fire & Theft policies. For more details, see the PDS.
6 Loss or damage caused by a storm, hail or flood within the first 72 hours of your policy commencing is only covered in limited circumstances. Available with Comprehensive and Third Party Fire & Theft policies. For more details, see the PDS.
7 Available with Comprehensive and Third Party Fire & Theft policies only. Limits apply. For more details, see the PDS.
8 If your car’s unsafe to drive after an insured event and you’re more than 100km from home, we’ll reimburse you up to $1,000 for combined emergency transport, accommodation and/or repairs. Available with Comprehensive and Third Party Fire & Theft policies only. For more details, see the PDS.
9 Available with all levels of car insurance except CTP. Limits and exclusions apply. For more details, see the PDS.
10 Available with Third Party Fire & Theft or Third Party Property Only cover only. For more details, see the PDS.
11 Hire car is included for theft and not-at-fault accidents under Comprehensive policies and for theft under Third Party Fire & Theft policies only. Hire car for other insured events is an optional cover, which incurs additional fees. For more details, see the PDS.
12 Additional cost and conditions apply. See the PDS.
13 Cover only applies where there is also damage to the car or unbraked trailer as a result of an insured event. An additional cost and conditions applies. For more details, see the PDS.
14 An additional cost and exclusions apply. For more details, see the PDS.
15 An additional cost applies. For more details, see the PDS.
16 Accidental damage included with Comprehensive cover only. See PDS for full details.
17 Intentional damaged included with Comprehensive cover only. Exclusions apply. See PDS for full details.
18 Exclusions and limits may apply. Where you have increased your cover or reduced your excess within 72 hours of a flood, storm, hail or bushfire occurring, cover will be limited to the amount that was effective prior to the change. Loss or damage caused by a storm, hail or flood within the first 72 hours of your policy commencing is only covered in limited circumstances. Available with Comprehensive and Third Party Fire & Theft policies. For more details, see the PDS.
19 Theft, or damage to the car caused by attempted theft of the car included in Comprehensive or Third Party Fire & Theft cover only. Exclusions apply. See PDS for full details.
20 Earthquake cover included with Comprehensive cover only. See PDS for full details.
21 Towing costs included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
22 Personal transport costs included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
23 Emergency accommodation, transport and repairs cover included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
24 Hire car following theft cover applies where a claim has been accepted for theft or attempted theft of your car and is included with Comprehensive or Third Party Fire & Theft cover only. Conditions and exclusions apply. See PDS for full details.
25 Hire car following a not-at-fault accident is included with Comprehensive cover only. Conditions and exclusions apply. See PDS for full details.
26 Hire car for other insured events can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover. Conditions and exclusions apply. See PDS for full details.
27 Locks and keys cover is included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
28 Cover included with Comprehensive or Third Party Fire & Theft cover only.
29 Cover included with Comprehensive or Third Party Fire & Theft cover only. Exclusions apply. See PDS for full details.
30 Cover included with Comprehensive or Third Party Fire & Theft cover only. Conditions, limits and exclusions apply. Cover does not extend to the contents of the trailer. See PDS for full details.
31 Available with all levels of car insurance except CTP. Conditions and limits apply. For more details, see the PDS.
32 Funeral expenses cover included only where a claim has been accepted for loss or damage to the car and with Comprehensive policies only.
33 Business Item cover can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover. Cover only applies where there is also damage to the car or unbraked trailer as a result of an insured event. An additional cost and conditions applies. For more details, see the PDS.
34 Campervan or motorhome contents can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover.