Disclaimers
1 Available with Comprehensive policies only. Exclusions, limits and fees apply. Cover not available within 24 hours of taking out or upgrading to Comprehensive cover. For more details, see the roadside assistance T&Cs and Car PDS.
2 Where a repair is completed by an authorised Youi repairer, Youi guarantees the quality of the repair, subject to general wear and tear or deterioration, for as long as you remain the owner of the item.
3 Available with Comprehensive and Third Party Fire & Theft policies only. For more details, see the PDS.
4 Based on averages for call times to Customer Services between 01/10/2022 and 30/09/2023, excluding calls to 13 11 17 and Youi Roadside Assist.
5 If you or a listed driver purchased the car new and the car is a total loss from an insured event within 24 months of it being first registered, we’ll replace it with a new one. For more details, see the PDS.
6 Available with Comprehensive policies only. For more details, see the PDS.
7 Available with Comprehensive and Third Party Fire & Theft policies only. Limits apply. For more details, see the PDS.
8 If your car’s unsafe to drive after an insured event and you’re more than 100km from home, we’ll reimburse you up to $1,000 for combined emergency transport, accommodation and/or repairs. Available with Comprehensive and Third Party Fire & Theft policies only. For more details, see the PDS.
9 Available with all levels of car insurance except CTP. Limits apply. For more details, see the PDS.
10 Available with Third Party Fire & Theft or Third Party Property Only cover only. For more details, see the PDS.
11 Hire car is included for theft and not-at-fault accidents under Comprehensive policies and for theft under Third Party Fire & Theft policies only. Hire car for other insured events is an optional cover, which incurs additional fees. For more details, see the PDS.
12 Choice of repairer can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover. Conditions apply. See the PDS.
13 An additional cost applies and is available with Comprehensive and Third Party Fire & Theft policies only. For business items, additional restrictions apply. Cover only applies where there is also damage to the car or unbraked trailer as a result of an insured event. For more details, see the PDS.
14 An additional cost applies and is available with Comprehensive and Third Party Fire & Theft policies only. For more details, see the PDS.
15 An additional cost applies. For more details, see the PDS.
16 Accidental damage included with Comprehensive cover only. See PDS for full details.
17 Intentional damaged included with Comprehensive cover only. Exclusions apply. See PDS for full details.
18 Exclusions and limits may apply. Where you have increased your cover or reduced your excess within 72 hours of a flood, storm, hail or bushfire occurring, cover will be limited to the amount that was effective prior to the change. Loss, damage or legal liability caused by, resulting or arising from flood, storm, hail or bushfire during the first 72 hours of your policy first being purchased is excluded unless certain conditions apply. See PDS for full details.
19 Theft, or damage to the car caused by attempted theft of the car included in Comprehensive or Third Party Fire & Theft cover only. Exclusions apply. See PDS for full details.
20 Earthquake cover included with Comprehensive cover only. See PDS for full details.
21 Towing costs included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
22 Personal transport costs included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
23 Emergency accommodation, transport and repairs cover included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
24 Hire car following theft cover applies where a claim has been accepted for theft or attempted theft of your car and is included with Comprehensive or Third Party Fire & Theft cover only. Conditions and exclusions apply. See PDS for full details.
25 Hire car following a not-at-fault accident is included with Comprehensive cover only. Conditions and exclusions apply. See PDS for full details.
26 Hire car for other insured events can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover. Conditions and exclusions apply. See PDS for full details.
27 Locks and keys cover is included with Comprehensive or Third Party Fire & Theft cover only. See PDS for full details.
28 Cover included with Comprehensive or Third Party Fire & Theft cover only.
29 Cover included with Comprehensive or Third Party Fire & Theft cover only. Exclusions apply. See PDS for full details.
30 Cover included with Comprehensive or Third Party Fire & Theft cover only. Conditions, limits and exclusions apply. Cover does not extend to the contents of the trailer. See PDS for full details.
31 Available with all levels of car insurance except CTP. Conditions and limits apply. For more details, see the PDS.
32 Funeral expenses cover included only where a claim has been accepted for loss or damage to the car and with Comprehensive policies only.
33 Business Item cover can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover. Conditions and exclusions apply. See the PDS.
34 Campervan or motorhome contents can be added as optional cover if you have Comprehensive or Third Party Fire & Theft cover.