Code of Practice

Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our support services, so that we can best assist you.

The Code Governance Committee is an independent body which monitors and enforces the Code and has powers to impose sanctions on Code subscribers for non-compliance.

Should you require more information or a copy of the Code, go to General Insurance Code of Practice or contact us.

As part of the Code and our commitment to you, if you are not completely happy with this any of our products or our service, please tell us about it.