Australia's most satisfied car and home insurance customers.
Named #1 by Canstar for customer satisfaction.
Rated 4.7 out of 5 based on 17,357+ reviews on
Award-winning insurance
While awards like this are always nice to receive, we just love to know that our customers are having such a great experience with us.
If it just so happens that the end result is more awards for satisfied customers, that's the icing on the cake.
Most Satisfied Customers 2024 - Car Insurance
Our commitment to providing car insurance that’s a bit more you-shaped has earned us the trust and loyalty of our customers, and lead to us being recognised as Canstar award winners for Most Satisfied Customers in Australia.
Most Satisfied Customers 2024 - Home Insurance
Thanks to our wonderful customers and the experts at Canstar, we’ve also taken home the Most Satisfied Customers in Australia gold medal for our you-shaped home insurance.
This isn’t our first time...
Our products and service has been recognised with other award wins too. We're proud of these achievements as they demonstrate our customers are happy with what we're doing for them. Here are just some of the awards we've previously won.
What people are saying
We've been rated an "Excellent" 4.6 out of 5 from over 15,000 Trustpilot reviews.
Customer service was excellent
Customer service was excellent, the lady I spoke to was very thorough and helpful and has saved us a lot of money.
Best customer service around
Best customer service around. Good value and friendly service.
Very professional friendly well informed service
Very professional friendly well-informed service provided. Policy was explained in detail with all my questions answered – I had a comprehensive understanding of the policy quote being offered – which I accepted.
Amazing customer service
Amazing customer service really take the time to explain what you are covered for
10 star service
The agent who guided me, Carefully showed me what was being added and why it was being added to the policy and was able to adjust the policy to my budget and my needs, Was super helpful and was able to get a quote much cheaper than any other major providers.
THE SERVICE WAS TOP NOTCH..
THE SERVICE WAS TOP NOTCH.. POLITE, CHEERFUL, HONEST, EASY. VERY, VERY GOOD. I SAVED MONEY TOO..BONUS..👍😊
Very helpful
Very helpful, explained everything in a way I could understand and didn’t treat me like just a number & for me the best possible price
Excellent Service
The service officer was great very professional and looked after several policies for me 100% happy with the level of service and prices I received.
Great communication
Great communication. Was able to answer in detail the many questions I had about the policy.
Latest news & media
Youi Wins Finder’s 2023 Best Car Insurance for Features Award
Youi Takes Out Top Honours For Customer Satisfaction Canstar
